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The Original Revolving Bookcase

and the highly recommended bestsellers.

Revolving Solid Wood Bookcase

Activity Table & Chair Set

Solid Wooden Trolley

Shipping Policy

We are currently shipping within AUSTRALIA from our website. All orders shipped are tracked. 

  • $11.95 Flat Rate Regular Shipping Australia Wide 
  • $25.00 Flat Rate Express Shipping Australia Wide.
  • $45.00 Flat Rate Worldwide with under 5kg.
    • If order is more than 5kg, we will contact you with a more accurate quote if the cost of flat rate does not cover. 

All products are in stock ready to make their way to you, unless otherwise specified in the description. 

Pre-Order Items

Should you order a *Pre Order* Item, your order will be sent all together. If you require items that are in stock to be shipped out first, please contact us so that we can arrange to do so. A secondary shipping fee will apply. Although we try out best to give accurate pre-order dates, occasionally these can be incorrect due to various factors that are out of our control. If there is any further delays in addition to those pre-order arrival dates, we will endeavour to notify you. Once your order is placed it cannot be cancelled unless faulty (please read our returns policy).

Shipping Times

Our preferred delivery service is Australia Post, however we also do use other courier services depending on the location (if regional) and the size of order. Couriers can not accept PO Boxes (these will be shipped via Australia Post).

You can request a specific postal service by leaving a note in your ‘order notes’ we will do our best to accommodate this.

All orders are generally processed within 3-7 business days (with the exception of peak season and sale periods). Should there by any reason this is delayed we will notify you.

If there is any questions, please do not hesitate to contact us at hello@thecuratedparcel.com.

Once shipped, please allow up to 7-14 business days for your order to arrive in Australia, depending on your locality. Tracking notifications are automatically emailed upon shipment, however if you do not receive any tracking,please email hello@thecuratedparcel.com.

We cannot take responsibility if an item does not arrive to you in time if needed for a gift or for a special event/date due to postal delays. If you would love your order to be sent out urgently, please do choose express postage at checkout.

We are committed to protecting our environment and therefore use recyclable boxes and/or reused packaging. Although your order may not always look ‘pretty’ it will always be packaged safely and sustainably. We use Biodegradable tape and recycled paper wherever possible.

If you require your order to be wrapped, we can do so at no cost. We can also include a personalised note if you're sending the gift direct to the recipient. Just leave us a note at checkout. 

Refunds Policy

We DO NOT provide refunds OR exchanges for change of mind, which is in line with Australian Consumer Affairs. We value the time you have spent on our website and want you to feel confident in the purchasing process and as easy as possible. Please make purchases with conscious consideration.

In the unlikely event that a product is faulty, please contact us on hello@thecuratedparcel.com email within 7 days of receipt of goods. 

Products are considered faulty if they are received damaged. Damage as a result of wear and tear are not considered to be faulty.  We may ask you to send a photograph or return the faulty item. Once we have either received your photo or product and we have inspected we will notify you via email of either rejection or approval of your exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If a replacement product is not available, you will be refunded the purchase price processed via your original method of payment within two to five days. If a replacement product is available, the replacement will only be sent out upon receiving the faulty item. 

Several types of goods are exempted (but not limited to) from being returned includes Gift Cards, Gift Boxes, Play & Learn Boxes, Book Subscriptions and any sensory items. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed via your original method of payment within two to five days. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@thecuratedparcel.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
In the unlikely event that a product is deemed faulty, please contact us on hello@thecuratedparcel.com email within 7 days of receipt of goods.  If deemed faulty and a replacement is available, please return the faulty product unused in its original packaging to The Curated Parcel, PO BOX 1218 Research 3095 VIC. The replacement will only be sent out upon receiving the faulty item. 

Have A Question?

If you would like to contact The Curated Parcel, please fill in the form and we will get back to you as soon as possible.

Thanks for stopping by! 😉

FAQS

My Order

Tracking is automatically sent when your order ships, sometimes it ends up in your SPAM folder. If you have not received tracking within 7 days of placing your order then please email hello@thecuratedparcel.comwith your order number.

All orders are generally processed within 3-7 business days (with the exception of peak season and sale periods).

Shipping is daily. Once shipped, please allow up to 7-14 business days for your order to arrive in Australia, depending on your locality. Tracking notifications are automatically emailed upon shipment, however if you do not receive tracking then please emailhello@thecuratedparcel.com.

We cannot take responsibility if an item does not arrive to you in time if needed for a gift or for a special event/date due to postal delays.

We have all been there, you click the ‘Order Now’ button and then realise you have forgotten something. Or you realise, there is a colour you actually LOVE, LOVE, LOVE but overlooked when browsing our range of products. If you change your mind after placing the order, please contact us immediately. Once the order has left us, there is not much we can do.

Occasionally errors are made in our warehouse. If this happens to you please email hello@thecuratedparcel.comwithin 7 days of receiving your package. Include photos for a faster process.

Unfortunately we don’t have accurate ETA for each product, but if you haven’t already, please head to the product page where you can add to your wishlist to be notified when the product restocks. You will receive an email as soon as it’s back online and available to purchase.

Refund & Exchange

Unfortunately we cannot accept returns OR exchanges for change of mind, which is in line with Australian Consumer Affairs. We have previously been relaxed with this rule, but restrictions due to COVID-19 mean that we have had to tighten our policies. Please make purchases with conscious consideration.

We will happily replace faulty items if a product has slipped through our high levels of quality control, please let us know immediately (within  7 days) by emailing us at hello@thecuratedparcel.com.

Products are considered faulty if they are received damaged. Our returns process is easy, you send us back the faulty products and we will send you new ones. We cover all postage of course. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We are always here to help and go the extra mile to make sure our customers are happy, every time – always.