Tracking is automatically sent when your order ships, sometimes it ends up in your SPAM folder. If you have not received tracking within 7 days of placing your order then please email firstname.lastname@example.org your order number.
We are currently shipping within AUSTRALIA from our website. All orders shipped are tracked.
All products are in stock ready to make their way to you, unless otherwise specified in the description.
Should you order a *Pre Order* Item, your order will be sent all together. If you require items that are in stock to be shipped out first, please contact us so that we can arrange to do so. A secondary shipping fee will apply. Although we try out best to give accurate pre-order dates, occasionally these can be incorrect due to various factors that are out of our control. If there is any further delays in addition to those pre-order arrival dates, we will endeavour to notify you. Once your order is placed it cannot be cancelled unless faulty (please read our returns policy).
Our preferred delivery service is Australia Post, however we also do use other courier services depending on the location (if regional) and the size of order. Couriers can not accept PO Boxes (these will be shipped via Australia Post).
You can request a specific postal service by leaving a note in your ‘order notes’ we will do our best to accommodate this.
All orders are generally processed within 3-7 business days (with the exception of peak season and sale periods). Should there by any reason this is delayed we will notify you.
Once shipped, please allow up to 7-14 business days for your order to arrive in Australia, depending on your locality. Tracking notifications are automatically emailed upon shipment, however if you do not receive any tracking,please email email@example.com.
We cannot take responsibility if an item does not arrive to you in time if needed for a gift or for a special event/date due to postal delays. If you would love your order to be sent out urgently, please do choose express postage at checkout.
We are committed to protecting our environment and therefore use recyclable boxes and/or reused packaging. Although your order may not always look ‘pretty’ it will always be packaged safely and sustainably. We use Biodegradable tape and recycled paper wherever possible.
If you require your order to be wrapped, we can do so at no cost. We can also include a personalised note if you're sending the gift direct to the recipient. Just leave us a note at checkout.
We DO NOT provide refunds OR exchanges for change of mind, which is in line with Australian Consumer Affairs. We value the time you have spent on our website and want you to feel confident in the purchasing process and as easy as possible. Please make purchases with conscious consideration.
In the unlikely event that a product is faulty, please contact us on firstname.lastname@example.org email within 7 days of receipt of goods.
Products are considered faulty if they are received damaged. Damage as a result of wear and tear are not considered to be faulty. We may ask you to send a photograph or return the faulty item. Once we have either received your photo or product and we have inspected we will notify you via email of either rejection or approval of your exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If a replacement product is not available, you will be refunded the purchase price processed via your original method of payment within two to five days. If a replacement product is available, the replacement will only be sent out upon receiving the faulty item.
Several types of goods are exempted (but not limited to) from being returned includes Gift Cards, Gift Boxes, Play & Learn Boxes, Book Subscriptions and any sensory items.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed via your original method of payment within two to five days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
In the unlikely event that a product is deemed faulty, please contact us on firstname.lastname@example.org email within 7 days of receipt of goods. If deemed faulty and a replacement is available, please return the faulty product unused in its original packaging to The Curated Parcel, PO BOX 1218 Research 3095 VIC. The replacement will only be sent out upon receiving the faulty item.